Customer Satisfaction

The National New Homes Customer Satisfaction Survey is carried out by HBF and the NHBC and demonstrates that delivering high levels of customer satisfaction is an absolute priority for house builders including Martin Grant Homes.

The survey is a self-completion census done by the purchasers of new build homes and survey results are published annually in March each year.

In addition to the high level of Customer Satisfaction revealed by the survey, the industry also has its own self-imposed Consumer Code, ensuring customer concerns are heard and that disputes can be resolved through an independent adjudication system.

The survey results and the Code, in addition to a ten-year warranty on all new homes, combine to give you our customers genuine confidence in the Martin Grant home you are buying.

* Annual Results Across 2020